WeKeyar Plus Pharmacy • Customer Data Protection Policy
WeKeyar Plus Pharmacy is committed to protecting your privacy and ensuring the confidentiality of your health, prescription, and contact information. This Privacy Policy details how we collect, handle, safeguard, and use your personal information when you order medicines, upload prescriptions, or interact with our pharmacy services across Bhubaneswar via our website or WhatsApp.
We collect personal identification details (name, delivery address, phone number, and WhatsApp contact) and health information (uploaded prescription images, doctor recommendations, prescribed medications, and dosage instructions). Additionally, our website may collect standard technical data such as IP address and browser cookies to ensure platform security and optimal performance.
All uploaded prescriptions and health documents are accessed exclusively by licensed, registered pharmacists. Your medical records are used solely to verify drug safety, validate prescription authenticity, check for contraindications, and dispense authentic medications in accordance with the Pharmacy Act and Drugs & Cosmetics Rules.
Your information is utilized strictly to: (a) process, dispense, and package your medicine orders; (b) coordinate prompt doorstep delivery across Bhubaneswar; (c) communicate order confirmations, delivery status, and verification queries via phone or WhatsApp; and (d) provide ongoing pharmacist guidance and customer support.
WeKeyar Plus Pharmacy never sells, rents, trades, or discloses your personal health records, prescription photos, or contact information to third-party advertisers, data aggregators, or marketing agencies. Your healthcare data remains strictly confidential.
We only share necessary contact information (name, address, and contact number) with authorized delivery personnel to ensure accurate order delivery. Furthermore, we may disclose records only when required by statutory regulatory authorities, government drug control departments, or applicable Indian laws.
We implement robust administrative, technical, and physical security safeguards to prevent unauthorized access, loss, or misuse of your personal data. Medical records and billing data are retained in compliance with Indian pharmaceutical record-keeping regulations. You have the right to request access, correction, or deletion of your contact information by contacting [email protected] or calling +91 72059 59340.